TERMS & CONDITIONS
LIST OF NOT ALLOWED WASTE TYPES
Click the link for a
list of not allowed waste types
TERMS & CONDITIONS
1. BINDING EFFECT. This is a binding agreement between you and
Acen Utilities LTD Trading as sloaneskips.com
(“us”, “we”, “Company”). By
using the Internet site located at sloaneskips.com
(the “Site”), you agree to abide
unacceptable, you must immediately leave the Site and cease all
use of it.
A) We are a waste management company which provides a
solution supported by our network of depots across the UK, we are
able to provide a skip service in any area in the UK.
control the treatment of your personal information. A complete
Agreement by this reference.
accordance with and governed by the laws of England and
the United Kingdom, without reference to rules regarding conflicts
of law. This Site is intended for use by individuals based in the
4. MINIMUM AGE. You must be at least 18 years old to access and
participate on this site. You guarantee and warrant you
are at least 18 years old and are able to enter into this Agreement
from a legal perspective.
5. EBOOK SIGNUPS AND MAILINGS. You have the option, but not
obligation, to sign up and receive a free eBook from us. Should you
do so, you are agreeing to receive further emails from us of a
6. EMAIL COMMUNICATIONS. When you contact us, you
expressly consent and agree to receive email or SMS responses
These email or SMS communications may be commercial or non-
commercial in nature. Non-commercial emails or SMS may include,
but are not limited to, administrative issues and announcements of
7. USE OF SOFTWARE. Company may make certain software
available to you from the Site. If you download software from
the Site, the software, including all files and images contained in or
generated by the software, and accompanying data (collectively,
“Software”) are deemed to be licensed to you by Company, for
your personal, noncommercial, home use only. Company does not
transfer either the title or the intellectual property rights to the
Software, and Company retains full and complete title to the
Software as well as all intellectual property rights therein. You may
not sell, redistribute, or reproduce the Software, nor may you
decompile, reverse-engineer, disassemble, or otherwise convert
the Software to a human-perceivable form. All trademarks and
logos are owned by Company or its licensors and you may not
copy or use them in any manner.
8. USER CONTENT. By posting, downloading, displaying,
performing, transmitting, or otherwise distributing information or
other content (“User Content”) to the site, you are granting
Company, its affiliates, officers, directors, employees, consultants,
agents, and representatives a permanent, non-exclusive license to
use User Content in connection with the operation of the Internet
businesses of Company, its affiliates, officers, directors,
employees, consultants, agents, and representatives, including
without limitation, a right to copy, distribute, transmit, publicly
display, publicly perform, reproduce, edit, translate, and reformat
User Content. You will not be compensated for any User Content.
You agree that Company may publish or otherwise disclose your
name in connection with your User Content. By posting User
Content on the site, you warrant and represent that you own the
rights to the User Content or are otherwise authorised to post,
distribute, display, perform, transmit, or otherwise distribute User
9. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When
accessing the site, you agree to respect the intellectual property
rights of others. Your use of the site is at all times governed by and
subject to laws regarding copyright ownership and use of
intellectual property. You agree not to upload, download, display,
perform, transmit, or otherwise distribute any information or
content (collectively, “Content”) in violation of any third party’s
copyrights, trademarks, or other intellectual property or proprietary
rights. You agree to abide by laws regarding copyright ownership
and use of intellectual property, and you shall be solely responsible
for any violations of any relevant laws and for any infringements
of third party rights caused by any Content you provide or transmit,
or that is provided or transmitted using your User ID. The burden of
proving that any Content does not violate any laws or third party
rights rests solely with you. All Digital Millennium Copyright Act
matters are processed pursuant to our DMCA Policy, which you
may access via the DMCA link at the bottom of the page.
10. INAPPROPRIATE CONTENT. You agree not to upload,
download, display, perform, transmit, or otherwise distribute any
Content that (a) is libellous, defamatory, obscene, pornographic,
abusive, or threatening; (b) advocates or encourages conduct that
could constitute a criminal offence, give rise to civil liability, or
otherwise violate any applicable local, state, national, or foreign law
or regulation; (c) advertises or otherwise solicits funds or is a
solicitation for goods or services; or (d) provides medical advice to
other users. Company reserves the right to terminate your receipt,
transmission, or other distribution of any such material using the
site, and, if applicable, to delete any such material from its servers.
Company intends to cooperate fully with any law enforcement
officials or agencies in the investigation of any violation of these
Terms or of any applicable laws.
11.COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When
accessing the Site, you agree to obey the law and to respect the
intellectual property rights of others. Your use of the Site is at all
times governed by and subject to laws regarding copyright
ownership and use of intellectual property. You agree not to
upload, download, display, perform, transmit, or otherwise
distribute any information or content (collectively, “Content”) in
violation of any third party’s copyrights, trademarks, or other
intellectual property or proprietary rights. You agree to abide by
laws regarding copyright ownership and use of intellectual
property, and you shall be solely responsible for any violations of
any relevant laws and for any infringements of third party rights
caused by any Content you provide or transmit, or that is provided
or transmitted using your account. The burden of proving that any
Content does not violate any laws or third party rights rests solely
12. NO WARRANTIES. WE HEREBY DISCLAIM ALL WARRANTIES.
WE ARE MAKING THE SITE AVAILABLE “AS IS” WITHOUT
WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY
AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO
USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT
PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL
WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR NON INFRINGEMENT. WE DO NOT WARRANT THAT THE
SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR
THAT THE OPERATION OF THE SITE OR THE SERVICE WILL
BE UNINTERRUPTED OR ERROR-FREE.
13. LIMITED LIABILITY. OUR LIABILITY TO YOU IS LIMITED. TO
THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT
SHALL WE BE LIABLE FOR DAMAGES OF ANY KIND
(INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA,
REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES)
ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE
SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED
TO YOU BY US. This limitation shall apply regardless of whether
the damages arise out of breach of contract, tort, or any other legal
theory or form of action.
14. AFFILIATED SITES. We have no control over and no liability for
any third party websites or materials. We work with a number of
partners whose Internet sites may be linked with the Site. Because
we have no control over the content and performance of these
partner and affiliate sites, we make no guarantees about the
accuracy, currency, content, or quality of the information provided
by such sites, and we assume no responsibility for unintended,
objectionable, inaccurate, misleading, or unlawful content that may
reside on those sites. Similarly, from time to time in connection with
your use of the Site, you may have access to content items
including, but not limited to, websites) that are owned by third
parties. You acknowledge and agree that we make no guarantees
about, and assumes no responsibility for, the accuracy, currency,
content, or quality of this third party content, and that, unless
use of any and all third party content.
15. PROHIBITED USES. We impose certain restrictions on your
permissible use of the Site. You are prohibited from violating or
attempting to violate any security features of the Site, including,
without limitation, (a) accessing content or data not intended for
you, or logging onto a server or account that you are not
authorised to access; (b) attempting to probe, scan, or test the
vulnerability of the Site, or any associated system or network, or to
breach security or authentication measures without proper
authorization; (c) interfering or attempting to interfere with service
to any user, host, or network, including, without limitation, by
means of submitting a virus to the Site, overloading, “flooding,”
“spamming,” “mail bombing,” “crashing” or instituting a “DDOS”
attack on the Site; (d) using the Site to send unsolicited e-mail,
including, without limitation, promotions, or advertisements for
products or services; (e) forging any TCP/IP packet header or any
part of the header information in any e-mail or in any posting using
the Site; or (f) attempting to modify, reverse-engineer, decompile,
disassemble, or otherwise reduce or attempt to reduce to a
human-perceivable form any of the source code used by us in
providing the Site. Any violation of system or network security may
subject you to civil and/ or criminal liability.
16. INDEMNITY. You agree to indemnify us for certain of your acts
and omissions. You agree to indemnify, defend, and hold harmless
Company, its affiliates, officers, directors, employees, consultants,
agents, and representatives from any and all third party claims,
losses, liability, damages, and/or costs (including reasonable
attorney fees and costs) arising from your access to or use of the
infringement by any other user of your account, of any intellectual
property or other right of any person or entity. We will notify you
promptly of any such claim, loss, liability, or demand, and will
provide you with reasonable assistance, at your expense, in
defending any such claim, loss, liability, damage, or cost.
17. COPYRIGHT. All contents of Site or Service are: Copyright ©
18. SEVERABILITY; WAIVER. If, for whatever reason, a court of
competent jurisdiction finds any term or condition in these
will remain unaffected and in full force and effect. No waiver of any
waiver of any prior, concurrent, or subsequent breach of the same
or any other provisions hereof, and no waiver shall be effective
unless made in writing and signed by an authorised representative
of the waiving party.
19. NO LICENCE. Nothing contained on the Site should be
understood as granting you a licence to use any of the
trademarks, service marks, or logos owned by us or by any third
20. AMENDMENTS. Company reserves the right to amend these
Terms. Should Company seek to make such an amendment,
which we determine is material in our sole discretion
21. CURRENCIES. All our prices and charges are in British Pounds
22. REFUND POLICY. Under our refund policy, your refund can take
up to 5-10 working days (120-240 working hours) to reflect in your bank
23. CANCELATION POLICY. Under our cancelation policy, there will
only be a full refund issued if the notice of cancellation has been
given to us in writing (email email@example.com) for 3
or more clear working days (72 working hours) from the agreed
delivery date. If it is any less than 3 clear working days (72 working
hours) we reserve the right to charge a 25% cancelation fee which
is to the value of the order. Any cancellation will incur a £50 VAT
24. WASTED JOURNEY COSTS
We reserve the right to charge a wasted journey fee where we have
tried to deliver and collect and have not been able to which is down to the
customer not preparing the site or accepting the delivery, skip is not
accessible on collection, this includes but is not exclusive to no parking spaces
for the skip, or if the contact doesn’t answer for whatever reason
or the skip is overloaded. A minimum of 25% charge of the skip order
and could be more depending how far the site is from our depot.
25. RECURRING TRANSACTIONS
Continuous Card Payments needs to be agreed and set up a
month in advance for all skip hire monthly packages.
A total of 15% will be charged of the remaining contract length
if a contract or package is cancelled while still in contract.
Upon hiring a roll on roll off or between 20 yards skip to 40 yard skips,
customers will be charged a minimum of 3 tonne transport.
Upon the collection customers will be charged for any extra tonnage
over and above the first initial 3 tonne, once the skip is
weighed. This is going to be taken as a recurring payment for any extra
tonnage or exchanges of a roll on roll off.
The recurring payment is going to be taken on the day the
customer calls for a delivery or an exchange. Customer will be fully
informed of the recurring payments from the date of the first payment
for the delivery.
26. WASTE TYPES
We do not accept certain materials in our skips, if you are unsure of
these materials speak to our team and they will guide you or you
see a sample list here
(this list is not an exhaustive list)
Plasterboard falls within the hazardous waste category, which you
can’t place in skips for mixed waste, and is also banned from landfills.
We can take plasterboard for a mixed waste skip where we charge 1 tonne
worth of plasterboard. If the plasterboard is more than 1 tonne,
the customer has to get a plasterboard only skip where we charge a
minimum 3 tonnes and there will be a rebate depending on the weight
upon collection (less than 3 tonnes). Check confirmation emails
to find items that are not accepted in the skips.
27. EXTRA CHARGES
The company reserves the right to automatically charge the customer for,
but not limited to, the following: any undisclosed chargeable waste types upon booking,
additional tonnage for all roll-on-roll-off skips, and damages incurred to the
skip while it is on the customers property.
By providing my credit, or debit card or bank account information (“Payment Method”),
I AGREE that I have read and understand this Automatic Recurring Payment Agreement.
In addition, I authorise renewableenergymarketing.net, remwaste.com,
see a list of our brands here
) to charge the full
amount required by the amount invoiced as per
skip deliveries, skip exchanges, skip collections, grab hire as described above to the specified
Payment Method; and I authorise the financial institution for the
Payment Method, specified above to charge or debit my account
and remit payment for my service to
renewableenergymarketing.net, remwaste.com or
see a list of our brands here
) This authority will
remain in effect until I give notification, as
required under this Agreement, to terminate this authorisation.
Lorry Related :The lorry which will be delivering your skip would be
an 18 tonne. Similar to light bin lorry. You need to disclose on
booking any reason why the lorry would not be able to delivery due
to low bridges, weight restrictions, narrow roads or any other
reasons you are aware of. Grab Lorry service should be able to
drive up alongside of the waste, the Grab lorry can reach to a
maximum of 8 ft and we need 3 meters access across all areas,
Is the waste accessible in this case?
Site Contact: Please make sure the site contact you have
provided is available if they are needed to accept the delivery on
the day to avoid a wasted journey cost. Skips should not be moved
under any circumstances, Any damages, regardless of their nature or form,
will incur corresponding charges. Waste Type: We are a non
hazardous company so we are not able to accept any hazardous
waste in our skips. On ordering you will have been emailed a
confirmation of your order, inside that email is a link to a copy of
the some of the wastes we do not accept, this is not a complete
and extensive list, please check that email if you haven’t received
that email you must immediately call us to arrange us to resend it.
Any chargeable waste type not disclosed upon booking, will be charged.
Orders: Once we have placed the order we can not accept any
amendments to orders due to the volume of orders which we are
booking, routes being planned and lost of slots for other
customers. Collection: All skips will be automatically collected
when the hire period is over, unless stated when booking. For ad
hoc collections, it will be up to 5 working days. ETA (Estimated Time
of Arrival): Unfortunately we are not able to give ETAs due to the
volume of orders which we are booking. Skip deliveries are within
an all day time slot. You can request an AM or PM time slot but it
will not be guaranteed Waste Transfer Notes: If you need a waste
transfer note please request this during booking, we cannot track
waste streams or provide waste transfer notes after booking.
There may be instances where the product confirmed or offered is
no longer available. This may be due to a technical issue or the availability
of any component getting reduced by the supplier. We will inform
you of this as soon as we are made aware and in these cases, we reserve the right to
withdraw our contract with you. We will refund you all monies
paid and no compensation will be offered.
29. Credit Terms and Conditions
The credit limit varies based on the assessment of each customer.
Payment is due 30 days from the initial purchase date or
when the credit limit is exceeded. Whichever comes soonest.
Interest or Finance Charges:
If the payment is not settled either 7 days after 30 days expires or
the credit limit is reached (whichever comes soonest) interest will start accruing .
The interest rate will be 0.35% of the outstanding balance per day.
There is a 7 day grace period after either the 30 days expires or the credit
limit is reached. After this the interest and finance term will apply
Late Payment Penalties:
Late payment penalties are covered by the interest or finance charges mentioned above.
Multiple payment options are accepted, including Credit, Debit card, or Bank transfer.
Invoices will be provided each time the customer places an order or when their balance is due.
Customers can address disputes or discrepancies by emailing firstname.lastname@example.org
with their concerns and full details.
Currently, payment history is not reported to credit bureaus,
but this may change in the future.
Review and Renewal:
Credit status will be reviewed every 6 months, and customers can
request credit limit increases at the end of this period..
If non-payment or default occurs, a letter will be sent to the customer informing
them of the outstanding amount. Legal action may be taken if no resolution is reached,
with the matter being decided by the courts.
Customers agree to all terms and conditions upon account opening.
Customers will receive an email upon account opening explaining the
terms and conditions and the billing cycle.
For assistance related to their credit accounts, customers can
These Terms and conditions are effective unless and until terminated
by either you or us. You may terminate these Terms and conditions at any time by notifying
us that you no longer wish to use our Services by emailing email@example.com
All outstanding balances must be paid in full before this takes effect.
“Example” billing cycle:
Your credit limit is £1,000, you have this amount for up to 30 days.
If you go over this limit the balance will be automatically cleared and
you will start your credit limit again for another 30 days from the day
it was cleared. If you do not use all of this limit within 30 days
the balance will be cleared at the end of the 30 day period.
This is for example purposes only.
From time to time we reserve the right to update our credit term policies
Acen Utilities LTD Trading As REM Waste
207 regents street
Company Reg No. 06565110
Tel: 0800 808 5475
Copyright 2020 - Skip Hire Sloane - All Rights Reserved